by Kris Matz
Is it okay to tell a customer you don’t know the answer to a question they ask?
ABSOLUTELY!
Most customers will be able to sense if you’re unsure of your or fibbing. Nobody can know everything, so admit it if you can’t answer a customer question with a high level of confidence that you’re right. Follow by letting the customer know that you’re going to find out, and when you expect to have an answer. Your customers will respect your honesty.
